Expert in "Water" and "Oil"

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  • Did you know? Amazing Power of nax OILnax
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Frequently Asked Questions

What is the difference between OILnax and AQUAnax?
OILnax (excluding OILnax for dishwashers) is a pH neutral detergent. While AQUAnax "peels off" oil stains, OILnax "processes oil stains by finely breaking them down".
I'd like to clean the kitchen. Do you recommend AQUAnax or OILnax?
We recommend using "AQUAnax" on stubborn oil stains that are stuck, for sterilising and de-odourising and in places where it's difficult to use detergent (eg. inside refrigerators). We recommend using "OILnax" for all-purpose cleaning, cleaning around food and being gentle to your hands while cleaning.
What items should I avoid cleaning with OILnax?
Please avoid use of OILnax on items that ordinary detergent cannot be applied (for example, leather goods, electrical goods)
Are there any cautions in handling OILnax?
"Cautions" are similar to any commercial detergent (for example, not to drink the liquid).
How shall I store OILnax?
Store OILnax in room temperature. Avoid high temperatures, high humidity and direct sunlight.
What are the components of OILnax?
Components include coconut oil fatty acid and others. We'd like to make a special mention that OILnax is a detergent that does not contain any hazardous material specified by the PRTR (Pollutant Release and Transfer Register). Therefore, components used are gentle to your skin.
What is the difference between "OILnax for the kitchen" and "OILnax for general use"?
"OILnax for the kitchen" contains components that are more suited for washing dishes and easily rinsed off compared to "OILnax for general use". It comes in easy-to-use diluted type and pump bottle type that are convenient for the users.
What is the difference between "OILnax for the kitchen" and "OILnax for dishwashers"?
"OILnax for the kitchen" has greater washing power as it lathers up and rinses off easily. These are added features. On the other hand, "OILnax for dishwashers" contains components that suppresses lathering to reduce the formation of too much foam inside the dishwasher due to high water pressure.
How do you use OILnax to wash clothes?
Place "OILnax for general use" in the detergent dispenser the same way as normal washing. For items, such as clothes and towels, with severe oil stains, fill the washing tub up with water (or hot water, if possible) and pre-mix OILnax well.
How much OILnax do you use when wash clothes?
For normal 30-35 litre washing machine for home use, add 30ml (fill up to 30 in the measuring cap for OILnax for general use 1L/2L bottle). Please adjust the amount depending on the severity of the oil stain.
How much OILnax do you use in the dishwasher?
For normal dishwasher for home use, add 20-40ml (fill up to 20-40 in the measuring cap for OILnax for dishwashers 620ml bottle).
What is the dilution ratio when using "OILnax for general use" to wash dishes: "normal washing" and "soak & wash".
In general, we recommend about 5-10 times dilution. (Dilution ratio depends on the severity of the oiliness of the dishes). When soaking first, OILnax gradually permeates into the oil stains. The following amount should be sufficient: "Add 2.5ml (half a teaspoon) of OILnax to approximately 1 litre of water. That is about 2-3 teaspoons of OILnax into a washing basin". In order for the washing components to distribute well, we recommend soaking the items after mixing OILnax well into water (or hot water, if possible).
When soak & wash using "OILnax for general use", do I need to wash the dishes twice?
Basically, the dishes are soaking in the washing water that contains oil from stains. When taking the dishes out of the soak, it is necessary to rinse the dirt off with tap water.
OILnax seems to lather up less than the ordinary detergent. Is this the case?
Lathering does not equate to effective oil stain removal. OILnax is a specialised detergent that cleans by finely breaking down oil.
Can I use OILnax outdoors?
Yes, you can use OILnax in places where grease-degrading detergent can be used. (For example, cleaning oil stained garage or garden and removing wax from you car).
Can I use OILnax in the river and ocean?
Yes, you can. OILnax does not contain any hazardous material specified by the PRTR (Pollutant Release and Transfer Register). OILnax can be used safely as it has a characteristics where oil is finely broken down and then disperses in water.
Does OILnax have "colour" and "fragrance"?
No, it has no colour and no fragrance.
Can I use OILnax to clean the bathroom?
Yes, you can. OILnax is effective in removing sebum that is difficult to remove (We recommend using "OILnax for general use").
Can I use "OILnax for dishwashers" for soak & wash?
Yes, no problems. When soaking first, OILnax gradually permeates into the oil stains. The following amount should be sufficient: "Add 2.5ml (half a teaspoon) of OILnax to approximately 1 litre of water. That is about 2-3 teaspoons of OILnax into a washing basin". In order for the washing components to distribute well, we recommend soaking the items after mixing OILnax well into water (or hot water, if possible).
Can I use AQUAnax to wash fruit and vegetables?
Yes, you can. OILnax does not contain any hazardous material specified by the PRTR (Pollutant Release and Transfer Register). However, in order to remove any detergent, please rinse well with tap water after washing.

HELP
Free postage when you purchase a set!

POSTAGE AND HANDLING

Free postage when purchasing over \3,300 (incl. GST; does not apply when purchasing sets)

Free postage when purchasing over \3,300 (incl. GST) to a single destination.
Flat rate postage of \600 applies to all other cases (except Okinawa and remote islands).

*Please note that additional postage is required when shipping to remote islands.
*The courier service used is Sagawa Express (except for Okinawa and remote islands).

DELIVERY

Delivery Time

Normal delivery time is 2-5 working days when item is in stock.

*Please note that there may be a long delay in delivery when there is a large number of orders or when item is out of stock. In these cases, you will be notified of the delay via email or phone.

Specifying the Delivery Date

Delivery date and time frame can be specified. (The earliest time is 2 days from the order date if the item is in stock. Please consult us if you wish to specify a particular freight).
Items can be delivered to a work place or to a friend and others.

*Please place an order after confirming the address and telephone number or mobile number.
*The invoice will be sent to the person placing the order.
*When paying by direct deposit, please specify the delivery date that falls after the payment has been completed.

PAYMENT

Direct Deposit

Please make the payment into the specified bank account within 1 week after placing an order.Please note that the item will be shipped after confirming that the payment has been deposited.

*Please refer to this page for the bank account details.
*Warning! Your order will be treated as being "cancelled" if the payment cannot be confirmed within one week after placing the order. We recommend you make the payment without delay.

Cash On Delivery

There will be a handling fee of \330 (incl. GST) per order. The handling fee will remain \330 (incl. GST) per order even when the delivery is split into multiple times due to stock availability or for other reasons.

Credit Card

VISA, MASTER CARD, DC, JCB, AMEX and others can be used.

At Convenient store

The payment can be made at convenient stores located throughout Japan.

Please use the payment number (payment slip number) that appear in the order completion notice email to process payment at a convenient store.

The following convenient stores can be used: